Cancellation Poilcy| The Peninsula Hotels
Beginning 1 January 2021, our new cancellation policies, which will apply to bookings made at all Peninsula properties, aim to provide consistency and adjustability when your plans change. The new policies include:
- A standardised cancellation time for all Peninsula properties for general bookings: 3:00 pm, local time, one day prior to arrival.
- Luxury in Advance, an early-bird booking offer at a preferential rate available in all Peninsula properties, allows guests to change reservations without penalty for up to 12 months from the original booking date.
- Waived cancellation fees for group and banqueting bookings made through 30 June 2021 (regardless of the event date), with an option of refunding or rescheduling of the event up to 12 months from the original event date. Thereafter, for all confirmed Group & Banqueting Bookings, based on local government social distancing policies and guidance, flexibility will be considered regarding cancellation fees and re-booking the event up to six months from the original event date.